Policies and Guidelines

Arriving for Class

Please arrive 10 minutes early so you have time to settle in.
For everyone’s safety, doors lock 2 minutes before class begins.

Reservations & Cancellations

All class reservations and cancellations must be made online.

Early Cancel: Cancel up to 2 hours before class for a full class credit.
Late Cancel / No-Show: If you cancel within 2 hours or miss class,
- Class pass users lose the pass
- Members are charged a $10 late-cancel fee after the 2nd time

Our classes are small and may fill, so preregistration is encouraged.

Guests

Members receive one free guest pass per month.
Please create a separate account for your guest.

Memberships cannot be shared.

Refunds

There are no refunds for class passes, workshops, events, or trainings.

Services (Private Sessions)

Private sessions require 48 hours’ notice to cancel for a full refund.
If you’re ill or experiencing an emergency, you may reschedule.
If you do not reschedule, the session fee is forfeited.

Shop Purchases

Non-consumable items may be returned.
Gift certificates, bath products, and digital products are not refundable.

Sickness

If you are contagious or feeling unwell, please wait until you feel better before attending class to protect our community.

Cell Phone Policy

Phones must be silenced and kept off the practice floor.
If you need to take a call, please step outside the studio.

Recording video or audio is not permitted.

Weather & Unexpected Cancellations

If we need to cancel a class due to weather or unforeseen circumstances,
we will notify preregistered students and update the online schedule.

Your class pass will be credited for a future class.

Lost & Found

Items left behind are held until the 1st of each month, then donated.
We are not responsible for lost or stolen items.

Mat & Prop Cleaning

If you use studio mats or props, please wipe them down after class.

Substances

Please do not attend class under the influence of drugs or alcohol.
Teachers may ask anyone to leave if safety is a concern.

Personal Responsibility

Shoes are not worn in the studio.
Please come clean, scent-free, and respectful of the space and others.

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